- Relief first. Fat loss follows.
Business Name: Velara
Email: info@velara.co.za
Phone: 061 337 8539
Velara wants every customer to feel supported, informed, and confident when shopping with us.
This Refund & Returns Policy explains how returns, refunds, exchanges, damaged items, defective items, and digital product access are handled.
Please read this policy carefully before placing an order.
Velara may sell physical wellness products, supplement products, digital products, nutrition guides, reset plans, bundles, and complete body-support systems.
Different return rules may apply depending on the product type.
If you purchased a physical product online and changed your mind, you may request a return within 7 days of receiving your order, where applicable.
To qualify for a change-of-mind return, the product must be:
Unused.
Unopened.
Sealed in its original packaging.
In a resellable condition.
Returned with any included accessories, inserts, or packaging.
For hygiene, safety, and quality-control reasons, opened supplements, used products, tampered products, or products with broken seals cannot be returned unless they are defective, damaged, or incorrectly supplied.
The customer is responsible for the direct courier cost of returning change-of-mind items.
If your order arrives damaged, defective, incomplete, or incorrect, please contact Velara as soon as possible.
Please include:
Your full name.
Your order number.
Photos of the product and packaging.
A clear explanation of the issue.
Once we review the issue, we may offer a replacement, exchange, refund, or another suitable solution.
If the product is confirmed to be damaged, defective, or incorrectly supplied, Velara will assist with the return or replacement process.
If a product is defective or does not meet the required quality standard, please contact us so we can assess the issue.
Where required by law, customers may be entitled to a repair, replacement, or refund for defective goods.
This does not apply where the product was damaged through misuse, incorrect storage, tampering, neglect, normal wear and tear, or use contrary to the product instructions.
Digital products may include items such as The Diet Blueprint For Women™, meal plans, recipes, reset guides, downloadable files, or online access products.
Digital products are generally not refundable once they have been delivered, downloaded, accessed, or sent to the customer, unless the digital product is defective, inaccessible due to an error on our side, or incorrectly supplied.
If you cannot access your digital product after purchase, please contact us and we will assist.
If you purchased a Velara bundle or Complete System, the bundle must be returned as a complete set unless Velara confirms otherwise.
Partial returns of bundled products may not qualify for a full refund.
If one item in a bundle is damaged, defective, or incorrectly supplied, please contact us so we can assist with that specific item.
We cannot accept returns for:
Opened supplements.
Used products.
Products with broken seals.
Products not in their original packaging.
Products damaged after delivery due to misuse, incorrect storage, or neglect.
Digital products that have already been accessed, downloaded, or delivered, unless defective or incorrectly supplied.
Products returned outside the allowed return period, unless required by law.
Products purchased from another seller or third-party platform.
To request a return, contact Velara at:
Email: info@velara.co.za
Phone: 061 337 8539
Please include:
Your full name.
Your order number.
The product you want to return.
The reason for the return.
Photos, if the product is damaged, defective, or incorrect.
We will review your request and guide you through the next step.
Please do not send products back before receiving return instructions from Velara.
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed back to the original payment method where possible.
Refund processing times may depend on your bank, payment provider, or card issuer.
For change-of-mind returns, the customer is responsible for the direct return courier cost.
For confirmed damaged, defective, or incorrect products, Velara will assist with the return or replacement process as required.
Original shipping charges may not be refundable where the return is due to a change of mind. However, Velara currently offers shipping included on orders, so no separate standard shipping charge is normally added at checkout.
Velara products and content are designed to support wellness, hydration, digestion, body balance, and structured nutrition.
Results differ from person to person.
We do not offer refunds based on personal results, preference, taste, or expectations unless the product is defective, damaged, incorrectly supplied, or returnable under this policy.
Velara products and content are not intended to diagnose, treat, cure, or prevent any disease.
If you are pregnant, breastfeeding, taking medication, managing a medical condition, or unsure whether a product is suitable for you, please consult a healthcare professional before using supplements or starting a new nutrition plan.
For return or refund support, contact Velara at:
Email: info@velara.co.za
Phone: 061 337 8539
