- Relief first. Fat loss follows.
Business Name: Velara
Email: info@velara.co.za
Phone: 061 337 8539
Velara is an online store delivering body-support systems for women across South Africa.
This Shipping Policy explains how we process, dispatch, and deliver orders.
Velara delivers nationwide across South Africa.
We currently operate as an online store and do not offer walk-in collections or in-person purchases.
Shipping is included with Velara orders.
This means there are no surprise standard shipping fees added at checkout, unless otherwise clearly stated for a specific product, promotion, delivery area, or special delivery request.
Velara orders are usually delivered within 1–3 days after purchase.
Delivery times may vary depending on your location, courier availability, payment confirmation, public holidays, high-volume periods, weather, road conditions, or circumstances outside our control.
If there is a delay with your order, we will do our best to assist and provide an update where possible.
Orders are processed after successful payment confirmation.
Orders placed outside business hours, on weekends, or on public holidays may only be processed on the next business day.
You will receive order updates through the contact details provided at checkout.
Velara uses courier delivery for physical products.
Please make sure that your delivery details are correct before placing your order.
You are responsible for providing:
Full name.
Correct delivery address.
Correct phone number.
Email address.
Any important delivery instructions.
Velara is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.
If the courier cannot complete delivery because no one is available, the address is incorrect, or the courier cannot reach you, delivery may be delayed.
Additional courier attempts, address changes, or return-to-sender situations may result in additional costs.
If your parcel arrives damaged, please contact us as soon as possible.
Please include:
Your full name.
Your order number.
Photos of the parcel packaging.
Photos of the damaged product.
A clear description of the issue.
We will review the issue and assist with the next step.
If your parcel appears to be lost in transit, please contact Velara and we will follow up with the courier.
A parcel will only be treated as lost once the courier has confirmed the outcome of their investigation.
Digital products, such as The Diet Blueprint For Women™, may be delivered by download link, email, account access, or another digital delivery method.
If you purchased a digital product and cannot access it, please contact us for assistance.
Where tracking is available, Velara or the courier may provide tracking information.
Tracking updates may take time to appear after dispatch.
Velara operates online.
Our business address is not displayed for walk-in visits, and customers should contact us online for support, orders, delivery questions, or product guidance.
For shipping or delivery support, contact Velara at:
Email: info@velara.co.za
Phone: 061 337 8539
