- Relief first. Fat loss follows.
Business Name: Velara
Location: George, Western Cape, South Africa
Email: info@velara.co.za
Phone: 061 337 8539
Velara respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, create an account, place an order, contact us, or interact with our online store.
By using this website, you agree to the terms of this Privacy Policy.
Velara is an online women’s wellness brand that creates body-support systems for women who want to feel lighter, calmer, and more comfortable in their bodies again.
Velara operates online and delivers nationwide across South Africa.
For privacy-related questions, you can contact us at:
Email: info@velara.co.za
Phone: 061 337 8539
We may collect the following information when you use our website:
Personal details, such as your name, surname, phone number, email address, billing address, and delivery address.
Order details, such as the products you purchase, order history, delivery details, and payment status.
Account details, such as your username, password, saved addresses, and account preferences.
Communication details, such as messages you send through our contact forms, WhatsApp, email, or customer support channels.
Payment-related information, such as payment confirmation and transaction details. Card payments are processed securely through our payment provider, and Velara does not store your full card details.
Website usage information, such as your IP address, browser type, device information, pages visited, and cookies.
Wellness-related information you voluntarily provide, such as details about bloating, puffiness, water retention, gut discomfort, food confusion, or product-selection concerns when asking for guidance.
We use your personal information to:
Process and deliver your orders.
Create and manage your customer account.
Communicate with you about your order, delivery, account, or enquiry.
Help you choose the right Velara product or system when you request guidance.
Process payments securely.
Send order updates, delivery updates, and customer service messages.
Improve our website, products, customer experience, and marketing.
Send marketing messages only where permitted or where you have chosen to receive them.
Comply with legal, tax, accounting, and regulatory requirements.
Protect our website, customers, business, and systems against fraud, misuse, or unauthorised access.
Velara uses secure third-party payment providers, including Yoco, to process online payments.
We do not store your full card number, CVV, or full banking details on our website. Payment information is handled securely by the payment provider according to their own security and privacy practices.
We only share your personal information where necessary to operate our business, provide our services, or comply with the law.
We may share your information with:
Payment providers.
Courier and delivery partners.
Website hosting and technical service providers.
Email, marketing, and communication platforms.
WooCommerce, WordPress, and related website tools.
Professional advisers, such as accountants, legal advisers, or compliance consultants.
Authorities or regulators where required by law.
We do not sell your personal information.
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and support ecommerce functionality such as cart and checkout features.
You can disable cookies in your browser settings, but some parts of the website may not work correctly if cookies are turned off.
If you choose to receive marketing from Velara, we may send you updates, product information, offers, educational content, or guidance.
You can unsubscribe or opt out of marketing communication at any time by using the unsubscribe link in our emails or contacting us directly.
We will still send important transactional messages, such as order confirmations, delivery updates, account notices, and support replies.
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These steps may include secure website technology, restricted access, password protection, payment security tools, and working with reputable service providers.
No online system is completely risk-free, but we take reasonable measures to keep your information safe.
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.
Order and transaction records may be kept for legal, tax, accounting, and customer service purposes.
You may have the right to:
Ask what personal information we hold about you.
Request access to your personal information.
Ask us to correct or update inaccurate information.
Ask us to delete personal information where legally allowed.
Object to certain processing of your personal information.
Withdraw consent where processing is based on consent.
Opt out of direct marketing.
Submit a privacy complaint.
To exercise your rights, contact us at:
Email: info@velara.co.za
Phone: 061 337 8539
Velara products, content, and services are intended for adults.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
Some of the service providers we use may store or process information outside South Africa.
Where this happens, we take reasonable steps to ensure that your personal information is protected in line with applicable privacy requirements.
Any wellness-related information you send to us is used only to help respond to your enquiry or guide you toward a suitable Velara product or system.
Velara does not provide medical diagnosis or medical treatment. If you are pregnant, breastfeeding, taking medication, managing a medical condition, or unsure whether a product is suitable for you, please consult a healthcare professional before using supplements or starting a new nutrition plan.
We may update this Privacy Policy from time to time.
The latest version will always be available on this website. Continued use of the website means you accept the updated policy.
For questions about this Privacy Policy or how your information is used, contact Velara at:
Email: info@velara.co.za
Phone: 061 337 8539
