- Relief first. Fat loss follows.
Business Name: Velara
Trading Name: Velara
Location: George, Western Cape, South Africa
Email: info@velara.co.za
Phone: 061 337 8539
These Terms & Conditions govern your use of the Velara website, online store, products, content, and services.
By accessing this website, creating an account, placing an order, or using any Velara product or content, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use this website or purchase from Velara.
Velara is an online women’s wellness brand based in George, Western Cape, South Africa.
Velara sells body-support systems for women, including wellness products, supplements, digital products, reset guides, and structured nutrition-related content.
Business Name: Velara
Email: info@velara.co.za
Phone: 061 337 8539
Location: George, Western Cape, South Africa
Velara products are designed to support women who struggle with bloating, puffiness, water retention, gut discomfort, food confusion, and body changes that feel difficult to manage.
Velara sells systems, not just products.
Our approach is built around the idea:
Relief first. Fat loss follows.
Every woman’s body is different, and results may vary.
Velara products, website content, product descriptions, guides, protocols, recipes, and educational content are provided for general wellness and informational purposes only.
They are not intended to diagnose, treat, cure, or prevent any disease.
Velara does not provide medical advice, medical diagnosis, or medical treatment.
If you are pregnant, breastfeeding, taking medication, managing a medical condition, have allergies, have a history of medical complications, or are unsure whether a product or nutrition plan is suitable for you, please consult a healthcare professional before using any supplement or starting a new nutrition plan.
You are responsible for reading product labels, ingredients, directions, warnings, and instructions before use.
By using this website or placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You also confirm that all information you provide is accurate, complete, and up to date.
You agree not to:
Use the website for unlawful purposes.
Interfere with the website’s security or functionality.
Attempt to access another customer’s account.
Copy, reproduce, or misuse Velara content without permission.
Submit false, misleading, offensive, or harmful information.
Use the website in a way that may damage Velara, its customers, or its service providers.
We aim to display product information, descriptions, prices, images, availability, and delivery details as accurately as possible.
However, errors may occur.
Velara may correct errors, update product information, change prices, or remove products at any time without prior notice.
Product images are for display purposes and may vary slightly from the actual product depending on packaging updates, screen settings, photography, or supplier changes.
When you place an order, you are making an offer to purchase the selected product or products.
An order is only accepted once payment has been successfully confirmed and Velara has processed the order.
Velara reserves the right to cancel or refuse an order where:
Payment is not received.
Product information or pricing is incorrect.
The product is unavailable.
Fraud or misuse is suspected.
Delivery information is incomplete or incorrect.
There is a technical error on the website.
A refund may be issued where an order is cancelled after payment.
All prices are displayed in South African Rand unless otherwise stated.
Velara accepts secure online card payments through Yoco or another approved payment provider.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
Velara does not store your full card details.
Velara delivers nationwide across South Africa.
Shipping is included unless otherwise clearly stated.
Delivery usually takes 1–3 days after purchase, depending on your location, payment confirmation, courier availability, and other circumstances outside Velara’s control.
You are responsible for providing accurate delivery information.
Velara is not responsible for delays caused by incorrect addresses, unavailable recipients, courier delays, public holidays, weather, operational disruptions, or events beyond our control.
Returns and refunds are handled according to the Velara Refund & Returns Policy.
For hygiene, safety, and quality-control reasons, opened supplements, used products, tampered products, or products with broken seals cannot be returned unless defective, damaged, or incorrectly supplied.
Digital products are generally not refundable once delivered, downloaded, or accessed, unless defective, inaccessible due to an error on our side, or incorrectly supplied.
Please read our Refund & Returns Policy before placing an order.
Velara may sell digital products, including guides, plans, recipes, reset systems, downloadable files, and The Diet Blueprint For Women™.
Digital products are for personal use only.
You may not copy, share, resell, distribute, reproduce, upload, or publish digital Velara content without written permission.
Access to digital products may be delivered by email, download, customer account, or another digital method.
You may create a Velara account to manage your orders, addresses, downloads, and account details.
You are responsible for keeping your login details private and secure.
Velara is not responsible for loss or damage caused by unauthorised access to your account where you failed to protect your login details.
If you suspect unauthorised access, please contact us immediately.
Velara may offer promotions, discounts, bundles, or coupon codes from time to time.
Promotions may be subject to specific terms, expiry dates, product exclusions, stock availability, or usage limits.
Velara may cancel or amend promotions where necessary due to misuse, technical error, or operational reasons.
Velara may provide general guidance to help customers choose between hydration support, gut support, structured reset products, or the complete Velara system.
This guidance is for general informational purposes only and should not be treated as medical advice.
Customers remain responsible for choosing products based on their own circumstances and for consulting a healthcare professional where needed.
Velara products and content are designed to support the body systems linked to bloating, puffiness, hydration, digestion, body balance, and structured nutrition.
Results are not guaranteed.
Individual results may vary based on lifestyle, consistency, diet, hydration, health status, hormones, medication, medical conditions, and other personal factors.
All content on this website, including text, images, logos, product names, product descriptions, designs, digital guides, page copy, graphics, and branding, belongs to Velara or is used with permission.
You may not copy, reproduce, modify, distribute, sell, or use Velara content without written permission.
The Velara website may use third-party services such as payment gateways, courier partners, WordPress, WooCommerce, Elementor, email tools, analytics tools, or other plugins and service providers.
Velara is not responsible for third-party websites, systems, delays, errors, terms, or privacy practices.
To the fullest extent allowed by law, Velara will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website, products, digital content, or services.
Nothing in these Terms & Conditions excludes liability that cannot be excluded under South African law.
You agree to indemnify and hold Velara harmless from any loss, claim, damage, liability, cost, or expense arising from your misuse of the website, breach of these Terms & Conditions, violation of any law, or misuse of Velara products or content.
Your personal information is handled according to our Privacy Policy.
By using this website or placing an order, you agree to the collection and use of your personal information as described in the Privacy Policy.
Velara may update these Terms & Conditions from time to time.
The latest version will be available on this website.
Continued use of the website after changes are posted means you accept the updated Terms & Conditions.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute relating to these terms, the website, or purchases from Velara will be handled according to applicable South African law.
For questions about these Terms & Conditions, contact Velara at:
Email: info@velara.co.za
Phone: 061 337 8539
